Z Dentistry
Office Policies
This is only an overview of our office policies. Please view your full consent forms through your patient portal.
CANCELLATION POLICY: If you must cancel your appointment, we respectfully require a 24-hour notice. Missed appointments, or appointments cancelled without a 24-hour notice, may not be rescheduled anymore, and we may not be able to see you as a patient at our office in the future. Additionally, late fees up to $250 may be required to reschedule if inside the 24-hour notice window. Please understand that by not providing a 24-hour notice, it takes appointment times away from other patients waiting to be seen.
APPOINTMENT POLICY: After three no-call-no-show appointments, we may not be able to reappoint you. After being over 15 minutes late to three appointments, we may not be able to reappoint you. Additionally, late fees up to $250 may be required to reschedule.
APPOINTMENT CONFIRMATION: Appointments that are not confirmed at least 24 hours prior to the appointed time are subject to cancellation. Understand that if we aren’t given enough advance notice, other patients cant get the timely care we pride ourselves on.
DISMISSALS: Please respect that any accumulations of late arrivals, reschedules, cancellations, and no-shows may subject you to not being able to be rescheduled or be a patient at our office. However, automatic grounds for dismissal may include:
• 3 late arrivals, 3 reschedules and/or cancellations for the same appointment, 2 no-show visits, an unpaid balance.
SATURDAY APPOINTMENTS: Late arrivals, lack of completed forms, reschedules, cancellations and no-shows on Saturdays carry less tolerance than during the weekdays, and may also result in you not being able to be rescheduled or be a patient at our office. Additionally, late fees up to $300 may be required to reschedule. This policy is due to our high demand from patients for Saturday appointments.
Z Dentistry values your privacy. When you text us, we may collect personal information such as your name, date of birth, insurance carrier, and member ID number. This information is used only for identification and to verify your dental benefits in compliance with dental insurance regulations. It is shared solely with Z Dentistry team members for these purposes. We do not share SMS consent or personal information with third parties or affiliates for marketing. By texting us, you consent to this collection and use of information. For questions, please contact Z Dentistry.
By opting into SMS from a web form or other medium, you are agreeing to receive SMS messages from Z Dentistry. This includes SMS messages for appointment scheduling, appointment reminders, and post-visit instructions. Message frequency varies. Message and data rates may apply. See privacy policy at https://zdentistrydfw.com/our-patient-experience/. Reply STOP to any message to opt out.